Collection of user’s information
We also provide the facility of remote support to our customers and thus, for the conversation, we can ask for your phone number, name, email address, gender or date of birth, etc. All these details are required for the purpose of account creation. We collect this information from you via remote access, live chat or over the phone.
Whenever you visit our website, some of your information such as IP address, time of access, language and country, get automatically saved.
Laptop, Printer or Desktop related information
We may need some information related to your laptop, desktop or printer in order to provide you with an appropriate support service. This collected information includes:
- Type of Operating System installed on your PC.
- Printer, laptop or Desktop age.
- The firewall or Anti-virus you use.
- Type of Internet Connection.
- Type of printer, laptop or Desktop.
- Make and model of your Laptop, Printer or Desktop.
The information mentioned above is gathered in order to follow logical and linear troubleshooting for providing you a better support.
We also provide a call recording facility for all the calls which land to our customer care service for obtaining quality guidelines and for the purpose of service enhancement.
Access to Update your personal information
You may anytime ask us to change or update your personal information that you have provided us such as name, gender, date of birth, email id and phone number by sending us an email.
We also provide assistance via remote access whenever required. In this, our technicians may control your computer remotely for diagnosing and conducting the troubleshooting process effectively. However, we inform our customers to stay in front of their computer system while the troubleshooting process goes on. We also ask them to close their personal folders and files.
We may utilize cookies & other similar technology available on your computer in order to assist you in a better-customized manner. Cookies are small chunks of information which are in the form of data files stored on the hard drive of your device or PC collected by the browser. With the help of Cookies, we can track your preferences which you may specify. In case you have set your browser to not to accept any Cookies or you simply reject it then you will not be able to utilize certain services or features provided by our website. You can check for Cookies through the help menu of the browser you are using as all the web browsers comprise of different features.
Transfer of information
We never disclose or share any of your credentials or personal information to any third-party company or service provider for promotional, marketing or any other reasons. In case of a contract of a merger with a third-party service provider in future, you will be informed through email or phone.
Security of information
We can understand the privacy concerns of our users and thus, we take special care of their personal information that we collect from them. We use advanced software security technologies in order to protect our database that contains all the credentials and personal information of our users.
Doubts or Queries